App / Sports
This policy explains exactly what data bett365 collects when you open and use your account, how we store it, and the choices you have over your own records. We keep this page current so you always know where your information goes — from your first login to your GoPay or QRIS transaction history.
When you access bett365 from an Indonesia-eligible region, we collect the information needed to operate your account — your registration details, login activity, and transaction records associated with payment methods such as GoPay, LinkAja, and QRIS. We do not collect more than what is needed to keep your account functional and your transactions traceable. Data is held on servers with access controls in place. Only authorised personnel who need to process your account or respond to a support request can view identifying records. We do not sell your personal data to third parties for marketing purposes. Cookies and session data are used to keep you logged in across a session and to remember your language and region setting. You can manage cookie preferences through your browser settings; disabling them may affect how certain account pages load. Retention periods vary by data type: active account data is held while your account remains open; transaction records are kept for the period required under applicable regulations where your access is permitted. If you close your account, we retain only what local law or dispute resolution may require, and we will confirm the specific retention window in writing on request. For any questions about how your data is handled, reach our support team through the contact paths shown on this page.
Transaction references from GoPay payments are recorded against your account wallet for reconciliation. We do not store your full GoPay credentials — only the transaction reference and amount.
LinkAja transfers appear in your account history with a reference code. This record is accessible from your account dashboard and can be raised in a data inquiry if needed.
QRIS scan-and-pay records are logged at the transaction level. The scan code itself is not retained after a session closes; only the payment confirmation reference is stored.
Not everything that touches your account experience falls under this privacy policy. The table below separates what we govern directly, what sits at the edge of our responsibility, and what falls entirely outside our control. Knowing the boundary helps you direct a data question to the right place — whether that is our support team or the third-party service you used.
Covered in full. All data collected when you register, log in, or verify your account is governed by this policy. This includes your registered contact details and session activity visible in your account history.
Partly covered. We hold transaction references and amounts on our side. The payment provider — GoPay, LinkAja or QRIS — handles the transfer itself under their own privacy terms, which are separate from ours.
Covered at the session level. We log which game sessions occur under your account for account integrity and dispute purposes. Specific in-game mechanics data belongs to the game provider, not to us.
Not covered. If you follow a link away from bett365 — to a payment app, a software download or any external page — that destination operates under its own privacy terms. We have no access to data they collect independently.
Your account dashboard is the first place to check your stored details. From there you can review the contact information attached to your account, see the transaction history linked to your GoPay, LinkAja or QRIS payments, and update basic profile fields directly. For anything beyond what the dashboard lets you edit — such as requesting a copy of all records we hold, asking us to correct something we cannot update on your behalf, or raising a question about how long your data is kept — you contact support directly. We aim to respond to data inquiries within the timeframe required under applicable rules for your eligible region. Closing your account does not automatically erase all records; some are retained as noted in the details section above. If you want a written confirmation of what is retained and for how long after closure, include that in your support message and we will provide it.
Log in and go to your account dashboard. Your registered details, login history and transaction references are visible there. This is your first step before raising a formal data request.
Some fields — such as a contact number or linked wallet reference — can be updated directly in account settings. For details that require identity verification to change, submit a request through support with the relevant documentation.
To receive a summary of personal data we hold on your account, contact support through the paths shown below. Include your account reference and the specific records you are asking about so we can respond accurately.
Account closure requests are handled through support. Once confirmed, we will notify you of what is retained, for how long, and under which applicable requirement — so there are no unanswered questions after the process completes.
If your question about this policy is not answered by the sections above, the three contact paths below are the direct routes. Each one goes to the same support team; choose whichever fits where you are right now.
The live chat button is visible on every page once you are logged in. For a data question, open chat and state your account reference alongside your query so the agent can pull the right records without extra back-and-forth.
For formal data requests — a written copy of your records, a correction that requires documentation, or a closure confirmation — email is the appropriate channel. You will receive a written reply you can keep for your records.
The Help Centre within your account covers common data and privacy questions with step-by-step paths. If the answer you need is not there, the Help Centre routes you directly to an agent without repeating your account details.
Account security and data handling are not background functions — they are the part of the platform you rely on every time you log in, make a transaction, or contact support. Here is how each area works in practice.
Account records are held on servers with restricted access. Only personnel with a specific operational need — account processing, dispute handling or a direct support request — can access identifying data. Routine access is logged and reviewed.
We use session cookies to keep you logged in during a visit and to retain your language and region preferences. Analytics cookies help us understand which parts of the account flow need attention. You manage these in your browser settings.
When your account closes, we keep only what applicable regulations in your eligible region require for dispute resolution or compliance. We provide the exact retention window in writing on request — there is no ambiguity left in the process.
When this policy changes in a material way, we update the version date at the top of the page and, where required, notify you via the contact method on your account. You can check the current version at any time from the footer link.
These are the questions about this policy that come up most often. If yours is not here, reach support through the contact paths in the section above.
We collect the details you provide at registration — contact information, identity verification data where required, and the payment method references you use (such as GoPay or QRIS). We also log session activity and transaction records tied to your account.
We store the transaction reference and amount for each payment, not your full wallet credentials. The payment provider — GoPay or LinkAja — handles the transfer under their own terms. You can see your transaction references in your account dashboard after login.
After closure, we keep only what local regulations in your eligible region require for compliance and dispute resolution purposes. We will confirm the specific retention period in writing if you request it through support when you close your account.
Yes. Contact our support team by email with your account reference and specify that you are requesting a data copy. We will compile and send the relevant records within the timeframe applicable to your region. Live chat can also start this process.
Basic fields like contact number and linked wallet reference are editable directly in account settings after login. Details that require identity verification to change — such as your registered name — need a support request with supporting documentation.
We do not sell or share your personal data with third parties for their marketing purposes. Data is shared only where required for payment processing, account verification or legal compliance, and only to the extent necessary for that specific purpose.
This policy applies to all accounts accessing bett365 from eligible regions where local law permits. Availability and the specific obligations that apply to your account depend on local law and the region from which you access the platform.